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October 4, 2004

Six Sigma Themes

"Six Sigma" is a current manifestation of the "Striving for Excellence", "Total Quality Management," etc. approach to management. The themes are quite familiar, and concisely stated.


1. focus on the customer

2. rely on data- and fact-driven management

3. focus on key processes and how to improve them

4. take a proactive management stance

5. collaborate across boundaries

6. drive for perfection but tolerate failure

Source: Chief Learning Officer, October 2004

Posted by sjc at October 4, 2004 11:19 AM

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