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October 4, 2004
Six Sigma Themes
"Six Sigma" is a current manifestation of the "Striving for Excellence", "Total Quality Management," etc. approach to management. The themes are quite familiar, and concisely stated.
1. focus on the customer2. rely on data- and fact-driven management
3. focus on key processes and how to improve them
4. take a proactive management stance
5. collaborate across boundaries
6. drive for perfection but tolerate failure
Source: Chief Learning Officer, October 2004
Posted by sjc at October 4, 2004 11:19 AM
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